Privacy Policy

Last updated October 3, 2026.

1. Information we collect

Account information:

Email address
Company name
Optional: full name, phone number, company logo, website and inspector initials

Content you upload:

Photos for your reports
Project details such as project or insured name, location, reference number and date
Photo captions
The date and time each photo was taken, where the photo records it. Location and other camera metadata are removed when photos are resized at upload and are not kept

Usage data:

Sign-in activity and session data
Feature usage, such as reports generated
Device and browser information

2. How we use your information

Provide the Service: store your projects and photos and generate your PDFs.
Account management: sign-in, password and sign-in link emails, billing.
Communication: service updates, security alerts and support.
Improve the Service: fix bugs and develop features.

We do not sell, rent or share your data with third parties for marketing.

We share data only in these limited cases:

Service providers: Cloudflare (hosting, database and photo storage), Stripe (payments), Resend (email delivery), Backblaze (encrypted off-site backup copies), Google Maps Platform, with Photon by komoot (an OpenStreetMap service) as a fallback (address suggestions: what you type in Property Location, or your device's position when you tap the location button, is sent through our server to suggest an address and is not stored) and Google (only if you choose Google sign-in). We do not use your photos or data to train artificial intelligence models.
Legal requirements: only as described in Legal requests below.
Business transfer: in a merger, acquisition or sale of assets, with notice to you.

4. Payments

Card payments are handled by Stripe. We never see or store your full card number. Stripe's own privacy policy applies to the payment details you give them.

5. Data security

Encryption in transit: all traffic uses HTTPS.
Passwords: stored only as salted hashes, never in plain text.
Access control: you can only reach your own projects and the projects shared with you.
Uploads: only real JPG, PNG, WEBP and GIF images are accepted, and stored files are served so they cannot run as web pages.

No system is completely secure. You are responsible for keeping your sign-in method confidential.

If a security breach affects your personal information, we will notify you as the law requires, and in any case within 30 days of determining that it happened, as Florida law (section 501.171, Florida Statutes) requires.

6. Data retention

Active accounts: projects and photos are kept for as long as the account is open.
Archived projects: can be restored for 30 days after you archive them. After that the project and its photos are deleted.
After a plan or trial ends: projects beyond the free plan's limits are kept for 90 days so you can resume or download your reports, and may then be deleted. We email you before deleting anything.
Closed accounts: deleted within 90 days of closure, or immediately on request.
Backups: our off-site backup is updated at least daily. Copies of deleted data persist there for up to 90 days, then are removed.
Legal holds: none of the above applies to data under a legal hold or preservation request (see Legal requests). That data is kept until the hold ends.

7. Legal requests

What we require: we disclose customer content only in response to a valid subpoena, court order or warrant, or where the law otherwise requires it. We do not hand it over voluntarily.
Telling you: unless the law or a court order forbids it, or there is an emergency involving a risk of harm, we notify the account holder at least 7 days before producing their content, so they have time to object or seek protection.
What we produce: only what the request legally requires, from the data we actually hold. Photos are resized at upload (see the Terms of Service), so we cannot produce original camera files.
Preservation: on a valid preservation request we keep the data it names for 90 days, extendable by a further 90 days on a renewed request, even if it would otherwise be deleted.
Legal holds: where we are on notice of a claim or proceeding, we may place an account on hold. A hold suspends deletion until it is lifted.
Where to send requests: info@photopro360.ai.

8. Your rights

You have the right to:

Access: ask for a copy of your data.
Correction: update inaccurate or incomplete information.
Deletion: ask us to delete your account and data.
Export: download your reports.
Opt out: unsubscribe from marketing email. Service emails are still sent.

To use any of these rights, email info@photopro360.ai.

9. Cookies

Essential cookies: one session cookie keeps you signed in. The Service does not work without it.
Analytics and advertising: PhotoPro360 does not use advertising cookies or trackers.

10. Children's privacy

PhotoPro360 is not intended for anyone under 18, and we do not knowingly collect data from children.

11. International users

PhotoPro360 is operated from the United States. If you use it from outside the U.S., your data is transferred to and processed in the United States.

12. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a new date. Material changes are sent by email.

13. Contact us

Questions about this policy or your data: info@photopro360.ai. PhotoPro360 is operated by Edgewater Media LLC, a Florida limited liability company.