Refund Policy

Last updated October 3, 2026.

1. Free plan

The free plan costs nothing and takes no card. Hitting a free plan limit never charges you.

2. The 14 day guarantee

If you are subscribing for the first time and it is not right for you, tell us within 14 days of the first charge and we refund it in full. No reason needed. The guarantee applies to a first subscription on an account, not to renewals.

3. Cancelling

• How: through the billing portal on your Account page, or by emailing us. Cancelling stops the next charge.
• What you keep: access runs to the end of the period you have already paid for.
• Partial periods: monthly subscriptions are not prorated.
• Your data: cancelling deletes nothing straight away. The account reverts to the free plan, and projects beyond its limits are kept for 90 days so you can come back or download your reports. The Terms of Service explain what happens after that.

4. Renewals

Subscriptions renew automatically until cancelled. If a renewal catches you out and you have not used the Service since it was charged, write to us within 14 days of that charge and we will refund it.

5. Failed payments

If a card is declined, Stripe retries it and we email you. Nothing is deleted and no refund is involved, because no payment was taken.

6. Price changes

We give 30 days notice by email before any price increase. It never applies to a period you have already paid for.

7. How to ask

Email info@photopro360.ai from the address on the account. We reply within 2 business days. Approved refunds go back to the original card and usually appear within 5 to 10 business days.